Troubleshooting

This guide covers common issues and practical solutions to get your SmartCore running smoothly.

SmartCore Not Found on Network

Symptoms: Cannot access the Web Interface, SmartCore does not appear on your network.

Solutions:

1. Check the physical connection

   • For Ethernet, verify the cable is fully inserted into the port
   • For WiFi, ensure WiFi is enabled in Network Settings
   • Look for LED indicators on SmartCore indicating network activity

2. Restart the device

   • Unplug SmartCore for 10 seconds
   • Plug it back in and wait 2-3 minutes for it to reconnect
   • Try accessing the Web Interface again

3. Check your network

   • Verify your computer is on the same network as SmartCore
   • Try accessing other devices on your network to confirm connectivity
   • Restart your WiFi router or network switch

4. Reset network settings

   • Perform a factory reset using the hardware button (10-second press)
   • Reconfigure network settings from scratch

5. Access via IP address

   • Check your router's device list for SmartCore's assigned IP
   • Try accessing https://[IP-ADDRESS] directly instead of https://setup.atios.ch

DALI Lights Not Responding

Symptoms: DALI lights do not turn on, off, or dim; DALI Wizard discovers no devices.

Solutions:

1. Check power supply

   • Verify the DALI power supply (internal or external) is enabled
   • In System Settings, check that the internal DALI PSU is toggled On
   • If using external power, verify it is connected and powered

2. Check DALI connections

   • Verify DALI cables are fully inserted into the DALI Bus terminals
   • Check that at least one DALI light is connected to the bus
   • Look for loose or corroded connections

3. Test with the DALI Wizard

   • Open the Web Interface and navigate to DALI Configurator
   • Run the DALI Wizard to rediscover devices
   • If still no devices appear, check the physical connections

4. Verify device compatibility

   • Ensure all DALI lights are DALI-2 compatible
   • Some older or non-standard devices may not be recognized
   • Check the device documentation for DALI support

5. Check bus configuration

   • Confirm the DALI bus is properly terminated (if required for your installation)
   • Verify cable lengths do not exceed 300 meters total

6. Restart SmartCore

   • Perform a reboot in System Settings
   • This can refresh DALI detection and communication

Matter Pairing Fails

Symptoms: Cannot scan Matter QR code, pairing does not complete, device not recognized in Matter apps.

Solutions:

1. Verify Matter is enabled

   • Open the Web Interface by connecting to your SmartCore here and navigate to System Settings
   • Confirm Matter is toggled On
   • If you just enabled it, reboot SmartCore and try again

2. Check HomeKit and Matter conflict

   • If HomeKit is enabled, Matter may not work
   • Disable HomeKit, reboot, then enable Matter
   • Matter and HomeKit cannot run simultaneously

3. Generate a fresh Matter code

   • Disable Matter in System Settings
   • Reboot SmartCore
   • Re-enable Matter
   • A fresh QR code will appear
   • Try pairing again

4. Verify your Matter controller

   • Ensure you have a compatible Matter border router (Nest Hub, HomePod Mini, Apple TV 4K, etc.)
   • The controller must be on the same network as SmartCore
   • Check that the controller has the latest firmware

5. Check network connectivity

   • Verify SmartCore is connected to Ethernet or WiFi
   • Try rebooting your network router
   • Test from a device close to SmartCore

6. Clear Matter data

   • Perform a factory reset if pairing continues to fail
   • Reconfigure SmartCore and try pairing again

HomeKit Pairing Fails

Symptoms: HomeKit code does not scan, pairing does not complete, SmartCore not found in Apple Home.

Solutions:

1. Verify HomeKit is enabled

   • Open the Web Interface by connecting to your SmartCore here and navigate to System Settings
   • Confirm HomeKit is toggled On
   • If you just enabled it, reboot and try again

2. Check Matter and HomeKit conflict

   • If Matter is enabled, HomeKit may not work
   • Disable Matter, reboot, then enable HomeKit
   • HomeKit and Matter cannot run simultaneously

3. Verify your HomeKit hub

   • You need at least one HomeKit hub device (HomePod, HomePod Mini, or Apple TV 4K)
   • Ensure your hub is on the same network as SmartCore
   • Check that your hub is the primary hub in Home Settings

4. Generate a fresh HomeKit code

   • Disable HomeKit in System Settings
   • Reboot SmartCore
   • Re-enable HomeKit
   • A fresh code will appear
   • Try pairing again

5. Check network connectivity

   • Verify SmartCore is connected to Ethernet or WiFi
   • Try rebooting your WiFi router
   • Ensure your iPhone or iPad is on the same network

6. Try a different pairing method

   • If scanning the QR code fails, try entering the HomeKit code manually
   • In Apple Home, select "Don't have a code or can't scan?" and type the code

Inputs Not Triggering or Automations Not Working

Symptoms: Button presses or sensor inputs do not trigger automations or device responses.

Solutions:

1. Verify input configuration

   • Check that the input is added and configured in the Accessory Manager
   • Confirm the input is assigned to the correct device or scene

2. Check input connections

   • Verify the input wires are properly connected to SmartCore
   • Look for loose or corroded connections
   • Test the physical input by pressing the button or triggering the sensor

3. Verify automation configuration

   • In your smart home app (Apple Home, Google Home, etc.), confirm the automation is set up correctly
   • Check that the trigger device is the correct input
   • Verify the action (turn on light, change scene, etc.) is configured

4. Check network status

   • Ensure SmartCore is connected to your network
   • Verify the device receiving the command is also connected
   • Try rebooting SmartCore and the target device

5. Enable debug mode

   • Navigate to System Settings > Debug Mode and toggle On
   • This generates detailed logs of input activity
   • Contact support with these logs if the issue persists

6. Factory reset as last resort

   • If all else fails, perform a factory reset and reconfigure inputs and automations from scratch

DALI-2 Buttons Have Limited Event Types

Symptoms: DALI-2 button only sends Pressed and Released events. Short, long, and double-press events are not available.

Solutions:

1. For blinds, use long press = up / down, short press = stop or tilt. Configure the timing in the smart-home app.

2. For lights or scenes, build short / long-press logic in Apple Home or Home Assistant using the press duration on the Programmable Switch accessory.

3. Native short / long / double-press support is on the firmware roadmap.

Still Having Issues?

If you continue to experience problems, try these general troubleshooting steps:

1. Reboot SmartCore

   • Most issues resolve after a reboot

2. Check for firmware updates

   • Ensure you are running the latest firmware version
   • Go to System Settings > Update to check

3. Export and factory reset

   • Back up your configuration by exporting it
   • Perform a factory reset
   • Reconfigure SmartCore from scratch

4. Contact Atios support

   • If the issue persists, gather debug logs from System Settings
   • Include detailed information about what you are trying to do
   • Provide the exact error messages if available